FAQ Search Results

What are the benefits of a Turbo burner?
The unique design of Turbo burners provides stronger and more focused heat output.
I returned my order. How do I know if my package has arrived?
When you have registered your return via our online return form, you will automatically be informed of the return status...
Will the original shipping costs be refunded when I return my order?
The shipping costs will be refunded to you when you return your <strong>entire</strong> order. If you return part of your order, we may still charge shipping costs. This depends on the amount of the remaining purchase amount. See the FAQ "What are the...
What are the shipping costs?
The following delivery rates apply for shipments in EU countries. 
I returned my order. When do I receive my money?
The purchase amount will be transfered to you within 3 working days, once your package has been received.
How to order spare parts.
You can order spare parts for your CADAC barbecue on our website. These parts often have a slightly longer delivery time (additional 3 to 5 working days).
I only received a part of my order?
If your order contains multiple products, it may be delivered in multiple packages that can arrive on different days...
What's the difference between the Paella Pan and the Chef Pan?
These pans are very similar; they are both aluminum with a ceramic coating for optimal heat distribution and easy cleaning. The difference is mainly in the handles.
What is the difference between the 30, 40 and 50 gas barbecues?
As of 2021 we have added the diameter (30, 40 or 50 cm) of the BBQ to the product name.
Can I use the base of the Citi Chef 40 FS for other barbecues?
No, unfortunately these wooden legs are only suitable for use with the Citi Chef 40 FS. It’s not suited to place a Citi Chef 40 or E-Braai on it.
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