What are the advantages of gas vs charcoal?
A gas barbecue is immediately hot Easier to clean Finely adjustable temperature control (for most models) with a control knob Easier to light with an automatic piezo ignition Gas barbecues are allowed more often on camp sites and can also be used...
Where can I find the nearest dealer for my favourite CADAC product?
Our dealer locator shows you the nearest CADAC dealer in your area based on your place of residence. Not every dealer has our full product range. We recommend that you first contact a dealer by telephone to avoid disappointment. You can also buy our ...
I lost my manual, how can I get a new one?
On this website you can find manuals of the most common models. If the manual you need is not in this list, you can send us an e-mail and we will send you the manual by e-mail.
What's the history of the CADAC Skottelbraai?
The Skottelbraai originates in South Africa: when farmers were in the open field, they took an old plough shear to prepare dinner. They kindled a fire blow the shear and the meat was “braaied” (grilled) on top of it. CADAC created a round & enamelled...
Where is my order?
We work together with DHL. As soon as we transfer your package to our carrier, you will receive a Track & Trace code from them by email. With this code you can see here where your package is located.
What is the delivery time?
In these tables you will find the delivery time for our barbecues, accessories & spare parts.
My credit card payment has been declined, how is this possible?
All credit card payments are checked with us. Your payment has probably been declined because your IP address and credit card are not from the same country.
Do you also deliver outside Europe?
If you want your order delivered outside of Europe, please contact our customer service. CADAC Customer ServiceEmail: firstname.lastname@example.orgPhone: +31 26 319 77 40(Monday to Friday from 8:30 am to 5:00 pm)
My address in the confirmation email is wrong, what can I do?
If your delivery address is not correct, please contact our customer service as soon as possible and we will adjust it for you.
According to the track & trace my order was delivered but i did not receive anything.
It may be that your package was delivered but no message was left for you. Please check if your package was not delivered to your neighbors. If not, please contact our customer service.
Can I change my order after placing it?
Have you accidentally ordered the wrong product or do you want to add something? To change your order, we recommend that you contact our customer service via telephone as soon as possible. CADAC Customer ServiceEmail: email@example.comPhone: +31 ...
I got the shipping address wrong, what now?
Please contact our customer service by telephone as soon as possible.
I did not receive a confirmation email from my order.
If you placed an order and paid in our webshop, but did not receive a confirmation email, please check your SPAM folder. If you do not find an order confirmation there, please contact our customer service.
I tried to place an order but this does not appear.
Please contact our customer service by phone, they can immediately assist you.
Cleaning & Maintenance
How do I maintain the CADAC cooking surfaces?
Most of our cooking surfaces (like the paella pan and BBQ grid) have our GreenGrill ceramic coating. Always use wooden or plastic utensils to avoid damaging this coating.
How do I maintain my CADAC barbecue?
To enjoy your CADAC product for a long time, we advise you to thoroughly clean it after each use. Use a full-length, UV-resistant cover when you do not use your BBQ. Note that our covers are water resistant but not 100% waterproof. If you do not use ...
How do I clean my Skottel?
The Skottel stays clean by using CADAC non-stick liner; after use, the liner can be cleaned by simply rinsing with hot water or in a dishwasher. If you don't use the liner, you can clean the Skottel by boiling some water with detergent in it. After that...
How do I clean my BBQ grid?
Chromed grid:Clean the grid in water with some detergent. When the grid got encrusted you can soak it for a night in water before you clean it. Enamelled grid: The enamelled grid is easy to clean with some water and detergent. Never use scourers, abrasives...
How do I clean the fat pan?
While you barbecue, the fat will drip into the fat pan. If you place some water with vinegar or some sand into the fat pan before use, you can easily skim the fat afterwards. If you don't remove the fat from the fat pan on a regular base you will...
How do I perform a leak test?
When you connect a hose to your bbq, we recommend to perform a leak test. Always do this outdoors! Prepare a mixture of water (1 part) and detergent (1 part) and spread it on the gas connection. Then turn the gas on. When bubbles appear on the connection...
Guarantee & Repairs
What warranty does CADAC offer on its products?
We offer a 5-year limited warranty on our patio gas grills and a 2-year warranty on camping barbecues. If you want to know if your defect or damage is covered by the warranty, please submit a warranty request via our website. You can also send an...
What can I do if my grill doesn't ignite?
First check if the burner, the gas valve and hose are free from dust, and then if the gas valve on the gas bottle is open. If your grill has a piezo ignition, you can easily check whether the defect is in this piezo ignition: In case you can light your...
My CADAC product is not working properly, what can I do?
Maybe you can find the answer to your problem in the FAQ’s on our website. If not, please send an email with the following information: A description of the problem One or more photos of the damage and which also shows the entire barbecue, since ...
Is it possible to exchange something?
Have you accidentally ordered the wrong item and would you prefer another item? Return the item within 14 days and order the correct item again. After receiving your return, we will refund the total amount to you within 3 working days.
How can I return my order?
You can return your order to us within 14 days. Use our online return form for this. You will find this under 'My Account'. You must first create or have created an account for this. By registering your return online, you will be kept informed of the...
I returned my order. How do I know if my package has arrived?
When you have registered your return via our online return form, you will automatically be informed of the return status. When we have received your package, the return status will be adjusted and you will receive a confirmation email. If you have not...
I returned my order. When do I receive my money?
The purchase amount will be transfered to you within 3 working days, once your package has been received.
How do I use the CADAC pizza stone
Use the pizza stone with pot stand & dome, or when you have a patio BBQ replace the Thermogrills with the pizza stone. Sprinkle some cake flower on the stone to prevent sticking. Never place a frozen pizza on the stone. Baking time depends on...
Which cooking tops can be used on my CADAC barbecue?
On our website you can find the cooking tops / accessories that can be used on our barbecues. On the service part of the website you can find the available accessories for older CADAC models. When you’re not sure which type of CADAC barbecue you have...
What are the advantages of non-stick foil?
The CADAC non-stick foil is designed to keep the Skottel clean and to prevent sticking. This non-stick foil will last a long time and can be cleaned in soapy water or a dishwasher.
The gas flow of my PowerPak has stopped. What can I do?
The PowerPak is secured against leaking. When the gas valve of the PowerPak is opened while not being attached to a barbecue, it automatically blocks the gas flow. The PowerPak has to be reset (outdoors); Turn off the gas supply of the PowerPak. ...
What's the difference between a HP and a LP barbecue?
HP means High Pressure and a HP barbecue works directly off a gas cartridge. Low Pressure (LP) barbecues work off a gas cylinder or Power Pak and can be connected with a regulator & hose.
What's the difference between 30mBar and 50mBar appliances?
In most EU countries the standard gas pressure is 28-37mBar. These should be used with a 30mBar regulator.
What's the difference between the Paella Pan and the Chef Pan?
These pans are very similar; they are both aluminum with a ceramic coating for optimal heat distribution and easy cleaning. The difference is mainly in the handles.