Returns

Is it possible to exchange an item?

It is not possible to exchange items. Would you like to return an item? Return the item within 60 days and order the correct item again on our webshop.

How can I return my order?

You can return your order to us within 60 days. Use our online return form for this. You will find this at 'My Account'...

I returned my order. How do I know if my package has arrived?

When you have registered your return via our online return form, you will automatically be informed of the return status...

Will the original shipping costs be refunded when I return my order?

The shipping costs will be refunded to you when you return your <strong>entire</strong> order. If you return part of your order, we may still charge shipping costs. This depends on the amount of the remaining purchase amount. See the FAQ "What are the...

I returned my order. When do I receive my money?

The purchase amount will be transfered to you within 3 working days, once your package has been received.