FAQ Search Results

All credit card payments are checked with us. Your payment has probably been declined because your IP address and credit card are not from the same country.

Do you live in the United Kingdom? Please contact CADAC UK. If you want your order delivered outside of Europe, please contact our customer service.

If your delivery address is not correct, please contact our customer service as soon as possible and we will adjust it for you.

It may be that your package was delivered but no message was left for you. Please check if your package was not delivered to your neighbors. If not, please contact our customer service.

In 2025, the Safari Chef 30 received an upgrade. The new Safari Chef 30 is even more compact for storage than the old version.

Have you accidentally ordered the wrong product or do you want to add something? To change your order, we recommend that you contact our customer service via telephone as soon as possible.

Please contact our customer service by telephone as soon as possible.

In 2025, the name of the Safari Chef 30 Lite was changed to Safari Chef 30 Combo. The Safari Chef 30 Lite and the Safari Chef 30 Combo come with the same accessories...

If you placed an order and paid in our webshop, but did not receive a confirmation email, please check your SPAM folder. If you do not find an order confirmation there, please contact our customer service.

Please contact our customer service by phone, they can immediately assist you.

In 2025, the Carri Chef 50 received an upgrade. The new Carri Chef 50 no longer has a blue burner box, but a green one, giving the new version a more modern look.

If you are unable to make a payment, try another payment method first. If that is not possible then please contact our customer service.

FFD stands for Flame Failure Device. The FFD is a thermal safety feature that cuts off the gas supply if the flame accidentally goes out.

It is not possible to exchange items. Would you like to return an item? Return the item within 60 days and order the correct item again on our webshop.

You can return your order to us within 60 days. Use our online return form for this. You will find this at 'My Account'...