FAQ Search Results

Gas leak test before use. Check that the gas tap is straight in front of the gas supply pipe. Regularly clean or keep the gas supply pipe free of dust.

All credit card payments are checked with us. Your payment has probably been declined because your IP address and credit card are not from the same country.

Do you live in the United Kingdom? Please contact CADAC UK. If you want your order delivered outside of Europe, please contact our customer service.

If your delivery address is not correct, please contact our customer service as soon as possible and we will adjust it for you.

It may be that your package was delivered but no message was left for you. Please check if your package was not delivered to your neighbors. If not, please contact our customer service.

Have you accidentally ordered the wrong product or do you want to add something? To change your order, we recommend that you contact our customer service via telephone as soon as possible.

Please contact our customer service by telephone as soon as possible.

If you placed an order and paid in our webshop, but did not receive a confirmation email, please check your SPAM folder. If you do not find an order confirmation there, please contact our customer service.

Please contact our customer service by phone, they can immediately assist you.

If you are unable to make a payment, try another payment method first. If that is not possible then please contact our customer service.

It is not possible to exchange items. Would you like to return an item? Return the item within 60 days and order the correct item again on our webshop.

You can return your order to us within 60 days. Use our online return form for this. You will find this at 'My Account'...

When you have registered your return via our online return form, you will automatically be informed of the return status...

The shipping costs will be refunded to you when you return your <strong>entire</strong> order. If you return part of your order, we may still charge shipping costs. This depends on the amount of the remaining purchase amount. See the FAQ "What are the...

The following delivery rates apply for shipments in EU countries.