My order

We work together with DHL. As soon as we transfer your package to our carrier, you will receive a Track & Trace code from them by email. With this code you can see here where your package is located.

In these tables you will find the delivery time for our barbecues, accessories & spare parts.

All credit card payments are checked with us. Your payment has probably been declined because your IP address and credit card are not from the same country.

Do you live in the United Kingdom? Please contact CADAC UK. If you want your order delivered outside of Europe, please contact our customer service.

If your delivery address is not correct, please contact our customer service as soon as possible and we will adjust it for you.

It may be that your package was delivered but no message was left for you. Please check if your package was not delivered to your neighbors. If not, please contact our customer service.

Have you accidentally ordered the wrong product or do you want to add something? To change your order, we recommend that you contact our customer service via telephone as soon as possible.

Please contact our customer service by telephone as soon as possible.

If you placed an order and paid in our webshop, but did not receive a confirmation email, please check your SPAM folder. If you do not find an order confirmation there, please contact our customer service.

Please contact our customer service by phone, they can immediately assist you.

If you are unable to make a payment, try another payment method first. If that is not possible then please contact our customer service.

All credit card payments are checked with us. Your payment has probably been declined because your IP address and credit card are not from the same country.

The following delivery rates apply for shipments in EU countries. 

If your order contains multiple products, it may be delivered in multiple packages that can arrive on different days...