My order

Where is my order?
We work together with DHL. As soon as we transfer your package to our carrier, you will receive a Track & Trace code from them by email. With this code you can see here where your package is located.
What is the delivery time?
In these tables you will find the delivery time for our barbecues, accessories & spare parts.
My credit card payment has been declined, how is this possible?
All credit card payments are checked with us. Your payment has probably been declined because your IP address and credit card are not from the same country.
Do you also deliver outside the EU?
Do you live in the United Kingdom? Please contact CADAC UK. If you want your order delivered outside of Europe, please contact our customer service.
My address in the confirmation email is wrong, what can I do?
If your delivery address is not correct, please contact our customer service as soon as possible and we will adjust it for you.
According to the track & trace my order was delivered but I did not receive anything.
It may be that your package was delivered but no message was left for you. Please check if your package was not delivered to your neighbors. If not, please contact our customer service.
Can I change my order after placing it?
Have you accidentally ordered the wrong product or do you want to add something? To change your order, we recommend that you contact our customer service via telephone as soon as possible. CADAC Customer ServiceEmail: info@cadaceurope.comPhone: +31 ...
I got the shipping address wrong, what now?
Please contact our customer service by telephone as soon as possible.
I did not receive a confirmation email from my order.
If you placed an order and paid in our webshop, but did not receive a confirmation email, please check your SPAM folder. If you do not find an order confirmation there, please contact our customer service.
I tried to place an order but this does not appear.
Please contact our customer service by phone, they can immediately assist you.
My payment is not approved.
If you are unable to make a payment, try another payment method first. If that is not possible then please contact our customer service.
My credit card payment has been refused, what now?
All credit card payments are checked with us. Your payment has probably been declined because your IP address and credit card are not from the same country.
What are the shipping costs?
The following delivery rates apply for shipments in EU countries. 
I only received a part of my order?
If your order contains multiple products, it may be delivered in multiple packages that can arrive on different days. Each separate package has its own tracking number. If you have ordered service parts / spare parts, it may take a few days before you have received your complete order.