Troubleshooting

The gas flow of my PowerPak has stopped. What can I do?
The PowerPak is secured against leaking. When the gas valve of the PowerPak is opened while not being attached to a barbecue, it automatically blocks the gas flow. The PowerPak has to be reset (outdoors); Turn off the gas supply of the PowerPak. ...
I lost my manual, how can I get a new one?
On this website you can find manuals of the most common models. If the manual you need is not in this list, you can send us an e-mail and we will send you the manual by e-mail.
What can I do if my grill doesn't ignite?
First check if the burner, the gas valve and hose are free from dust, and then if the gas valve on the gas bottle is open. If your grill has a piezo ignition, you can easily check whether the defect is in this piezo ignition: In case you can light your...
My CADAC product is not working properly, what can I do?
Maybe you can find the answer to your problem in the FAQ’s on our website. If not, please send an email with the following information: A description of the problem One or more photos of the damage and which also shows the entire barbecue, since ...