Guarantee & Repairs

What warranty does CADAC offer on its products?
We offer a 5-year limited warranty on our patio gas grills and a 2-year warranty on camping barbecues. If you want to know if your defect or damage is covered by the warranty, please submit a warranty request via our website. You can also send an...
What can I do if my grill doesn't ignite?
First check if the burner, the gas valve and hose are free from dust, and then if the gas valve on the gas bottle is open. If your grill has a piezo ignition, you can easily check whether the defect is in this piezo ignition: In case you can light your...
My CADAC product is not working properly, what can I do?
Maybe you can find the answer to your problem in the FAQ’s on our website. If not, please send an email with the following information: A description of the problem One or more photos of the damage and which also shows the entire barbecue, since ...