Troubleshooting

The PowerPak is secured against leaking. When the gas valve of the PowerPak is opened while not being attached to a barbecue, it automatically blocks the gas flow. The PowerPak has to be reset (outdoors)

On this website you can find manuals of the most common models. If the manual you need is not in this list, you can send us an e-mail and we will send you the manual by e-mail.

First check if the burner, the gas valve and hose are free from dust, and then if the gas valve on the gas bottle is open. If your grill has a piezo ignition, you can easily check whether the defect is in this piezo ignition...

Maybe you can find the answer to your problem in the FAQ’s on our website. If not, please send an email with the following information:

A yellow flame means incomplete combustion. If the burner does not give a nice blue flame, this may have several causes.