Returns

Is it possible to exchange something?
Have you accidentally ordered the wrong item and would you prefer another item? Return the item within 14 days and order the correct item again. After receiving your return, we will refund the total amount to you within 3 working days.
How can I return my order?
You can return your order to us within 14 days. Use our online return form for this. You will find this under 'My Account'. You must first create or have created an account for this. By registering your return online, you will be kept informed of the...
I returned my order. How do I know if my package has arrived?
When you have registered your return via our online return form, you will automatically be informed of the return status. When we have received your package, the return status will be adjusted and you will receive a confirmation email. If you have not...
I returned my order. When do I receive my money?
The purchase amount will be transfered to you within 3 working days, once your package has been received.